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Frequently asked questions

Customers service

Do you have specific questions about your order ? Our partner, Spreadshirt, offers you a friendly and efficient customer service which can answer all your questions regarding your order. Contact the team via or by phone at +32 2 808 31 82.

Transactions carried out on are totally secure. Your information is systematically encrypted so that it is impossible for anyone to access your confidential data.

The following payment methods are available:

Credit card

Visa, Mastercard, American Express, your credit card will be charged by our partner Spreadshirt. Your order will be processed once the required verification of your data has been completed.


Paying is quick and easy with PayPal, the free online payment service. At PayPal, you only need to enter your account details once during your initial registration, and thereon in it’s a matter of a few simple clicks. Your bank or credit card information is safe and will not even be passed on to us. If you pay using PayPal, we can immediately begin with the processing of your order. Further information regarding the PayPal service can be found at

Bank Transfer

At the payment step, you will receive the required account data to which the transfer has to be made. Be sure to indicate the reference of the order in the corresponding box so that the transaction can be attributed to you. For bank transfers, orders are processed only after receipt of payment, which can, according to the bank, extend the delivery time from 2 to 4 working days.

Of course, the payment is totally secure !

Your information is systematically encrypted before being sent using the SSL/TLS protocols, so that it is impossible for anyone to access your confidential data. In addition, your payment data are never kept on our servers after the transaction.

There is therefore no risk of making a payment on our site, this being reminded to you by:

  • A small padlock in the browser
  • An url starting with https://

The standard delivery costs for Belgium for a small order start at 3,99 €.

The shipping charges that apply depend on the amount of purchases, the destination and the mode of delivery selected.

Consult the page Delivery times and costs to get an interactive table presenting the available delivery costs.

The average delivery time for a standard delivery to Belgium or France is 4 to 6 working days.

Delivery times depend on the destination and the chosen delivery method.

Consult the page Delivery times and costs to get an interactive table presenting the available delivery costs.

Are there promotion codes ?

You can easily change your order as long as we haven’t started to process it. If we are already printing your order, you will be unable to change it.

Please go to your order overview as soon as possible if there is something you want to change. Registered customers can find their order in the User Area under Account settings > My orders. If you placed an order as a guest, please follow the link in your confirmation email that you received after your last order.

As long as your order is labelled pending or new, you can always cancel it. Just place a new order including your changes after cancelling it.

The size does not match or you are not satisfied by the product? The products offered in the shop may be returned or exchanged within 30 days.

See our page Satisfaction Guarantee for all details and conditions.

Claims for defects

Despite intensive checks, sometimes the items may have defects. We exchange them in this case of course, or you refund the sale price. In case of return due to a quality defect on the part of Spreadshirt, we will bear the costs of return. However, we ask you to return the prepaid products, and we will refund you afterwards. In all cases before returning please contact Spreadshirt Customer Service first, who will then arrange the return procedure with you personally.

Our partner, Spreadshirt, offers a variety of printing techniques like digital direct, flex and flock printing. Whenever you shop in our {{ layout.site_name_short }} shop or personalise a product with the T-Shirt Designer, a suitable print method is pre-set. Nevertheless, by personalizing your product, you have the choice of modifying the printing process used according to your desire for rendering.

You may find more details on our page about Printing Techniques, here is a summary:

Flex printing (smooth)

The design is printed on matte foil and then heat-pressed on the product. Brilliant colours, longevity and durability even after 100 washes.

Flock printing (velvety)

The design is cut out of a velvety foil and then heat-pressed on the product. A flock print has a velvety, fuzzy surface, and has an excellent longevity and durability.

Special (flex printing)

Special flex prints differ normal flex prints due to the special visual effects in the printing foils, e.g. glitter, glow in the dark or reflective foils.


Thermal sublimation is a printing technique used for mugs, beakers and covers. The design is initially printed on a transfer foil and then printed on the product by means of thermal evaporation.

YES! At, we are aware of our ethical and environmental responsibilities! That is why we are concerned to have fair production conditions and why we strive to offer more and more ecological products!

Take a look at our page regarding Responsibility and labels to know everything about our selections of environmentally and humanly committed brands! When you personalize your own product, you will have the choice of selecting the clothes that suits you best.

At, we strive to offer the highest quality at the best price, while maintaining maximum flexibility for the customer..

This is why we chose to work with our partner, Spreadshirt. We only offer products and brands carefully selected for their high quality and ethical and environmental respect . Moreover, all our products are 100% customizable. Thus, each product is unique!

Prices are set to be as competitive as possible. Thus, most of the price is represented by the product itself and the materials needed for printing. Then, all the costs related to the labor, the machines and the various customer services are added. Finally, if necessary it is necessary to add a price linked to the rights on the design, before adding a small margin that are shared by Spreadshirt and Finally, it is still necessary to add VAT, which also represents a significant proportion of the final price.

Love your new #layout.site_name_short# item and want it to last? There are a few things you can do to keep up with the strains of time. We want you to be able to enjoy your product for a long time, so we’ve put together a few tips to help make that happen.

Please note: All fabrics available at Spreadshirt have been extensively tried and tested. We only give a shirt the “all clear” once it’s gone through at least 10 wash cycles with all of our print types.

Always clean your product like this:

Wash inside out at 30°C max.

Don’t do dry cleaning

Don’t tumble dry

Iron inside out, mid-heat, no steam


Shirts with several designs should never touch each other when ironing to prevent them from sticking together.

Designs on shirts personalised with flock printing will keep in shape longer if you use liquid laundry detergent.

When you place your order, you will receive a confirmation email. Didn't you receive anything after the announced deadline? Please do not hesitate to contact the customer service department of our partner, spreadshirt, specifying your order number.